Cigna Resources for O’Neill Agents
“Striving to improve health is central to our mission, and is at the heart of everything we do at Cigna. Every day, we are committed to making a difference and improving the health of our communities around the world.”
Quote Cigna
http://healthsherpa.com
Broker Portal (Best for selling Dental):
https://cignaforbrokers.com/
Broker Services:
1 -877-244-6215 option 2
8am-8pm EST M-F
DASH@Cigna-IFP.com
Member Services Phone Number:
1-800-997-1654
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How to Pay Premiums
- By phone 1-877-484-5967
- Online at myCigna.com – Pay My Bill (Binder payment can be made here after registering)
- Mail payment to: Cigna, PO BOX 71217, Charlotte NC 28272-1217
How to Print ID Cards?
Members should create logins for myCigna.com to access their ID cards and choose their PCPs. If they do need additional assistance, they can speak to a member guide at any time by calling the claims and benefits team at 1-866-494-2111 (medical) or 1-800-244-6224 (dental). If they need assistance registering or logging into myCigna.com, they should contact the myCigna.com support team at 1-800-853-2713.
This link provides more information about the features available via myCigna.com: https://www.cigna.com/individuals-families/member-guide/mycigna.
How to Change/Select PCP?
Members should create logins for myCigna.com to access their ID cards and choose their PCPs. If they do need additional assistance, they can speak to a member guide at any time by calling the claims and benefits team at 1-866-494-2111 (medical) or 1-800-244-6224 (dental). If they need assistance registering or logging into myCigna.com, they should contact the myCigna.com support team at 1-800-853-2713.
This link provides more information about the features available via myCigna.com: https://www.cigna.com/individuals-families/member-guide/mycigna.
If a client has a mid-year plan change due to a Qualifying Life Event, will their deductible reset?
In the case of Cigna, a switch in plan due to a QLE will NOT affect the accumulation of the deductible regardless of the change.
Are there any network changes? And are virtual plans still available?
Cigna will not be offering Holy Cross in their network, but other than that, there are no changes. They do still offer virtual plans.
Will there be any updates to the broker portal?
There will be updates including instructional materials, forms available in English/Spanish, book of business updates, access to quote and enroll, and other enhancements for OEP.
Will there be member incentives offered? If so, what are those and where are they available?
Yes, there will be member incentives. Take Control Rewards allows members to exchange earned points for experiences, merchandise, and more. Additionally, Healthy Rewards gives members access to fitness memberships, specialty provider discounts, and more.
When is the AOR locked in for a policy?
The Agent on the first submission will be locked as AOR.
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